Service Now

Introduction to ServiceNow

  • Overview of ServiceNow platform
  • Understanding ITSM & digital workflow concepts
  • ServiceNow architecture and capabilities
  • Navigation: UI, lists, forms, filters

ServiceNow Administration

  • Users, Groups, Roles
  • Application & Module structure
  • Tables and Columns
  • Forms, Views, List Layouts
  • Dictionary Entries & Field Types
  • ServiceNow Update Sets (Creation, Merge, Promotion)
  • Data Policies vs UI Policies
  • Business Rules & Client Scripts (Intro to Scripting)

Configuration Management

  • CMDB fundamentals
  • CI classes, relationships, attributes
  • Discovery basics & CMDB health
  • Import Sets, Transform Maps, Data Load

IT Service Management (ITSM) Modules

  • Incident Management
  • Problem Management
  • Change Management
  • Request Management & Catalog
  • Knowledge Management
  • Service Level Agreements (SLA)

Service Catalog & Flow Designer

  • Catalog items, variables, variable sets
  • Record producers
  • Workflow vs Flow Designer
  • Flow actions, subflows, triggers
  • Approvals & task automation

ServiceNow Scripting

  • Client-side scripting (Client Scripts, UI Policies, UI Actions)
  • Server-side scripting (Business Rules, Script Includes)
  • Glide Record operations
  • Asynchronous processing (Events, Scheduled Jobs, Script Actions)
  • Debugging techniques

 

Service Portal Development

  • Pages, Widgets, Themes
  • Portal configuration basics
  • Client-side logic with AngularJS widgets

Integration & Automation

  • REST & SOAP APIs
  • IntegrationHub spokes
  • MID Server overview
  • Web services configuration
  • Email notifications & inbound email actions

Reporting & Dashboards

  • Reports: Types, creation, scheduling
  • Dashboards & Performance Analytics
  • Indicators, widgets, KPIs

Security & Access Control

  • ACLs (Access Control Lists)
  • Roles, permissions, scoped applications
  • Data security & best practices

Application Development

  • Introduction to Studio
  • Creating scoped apps
  • Designing tables, forms, & business logic
  • Publishing applications

Real-Time Use Cases & Implementation Guidance

  • ITSM project workflow
  • Designing catalog workflows
  • Automating business processes
  • Hands-on scenarios across modules

SAP HANA has become a crucial technology for organizations looking to harness the power of real-time data analysis and drive digital transformation. It supports a wide range of industries and use cases, including finance, manufacturing, retail, healthcare, and more. Its ability to process and analyze data at high speeds enables businesses to gain a competitive edge by making informed decisions quickly.

  • SAP Hana Instance
  • SAP Hana Module
  • Smart Data integration and Access
  • Replication,
  • Backup
  • Optimization and Accuracy
  • Data security
  • HA/Load balancer.
  • Positioning
  • Issues handling
  • Installation & Connection with SAP
  • SAP Basis